Last updated: August 13, 2026
This policy explains when a refund is available for an eSIM purchase or tour booking made through BDAtrip.
eSIM data plans are digital products delivered by email once payment is confirmed. Because activation details (QR code and activation code) are delivered digitally, purchases are non-refundable once the eSIM has been delivered or activated — except where the eSIM was not delivered, is defective, or you were charged in error. Most phones released since 2018 support eSIM, but we recommend checking your device's compatibility before purchasing.
Tour bookings made through our booking form are confirmed individually by our team, who will share the applicable deposit, cancellation and refund terms for that specific tour before any payment is taken. Refund eligibility can vary by tour, season, and how close to departure a cancellation is made.
BDAtrip does not sell or issue flight tickets directly. Flight results shown on our site link out to the relevant airline or booking partner, whose own fare rules and refund policies apply to that booking.
Contact us at hello@bdatrip.com with your order number and the reason for your request. We'll confirm receipt and let you know the outcome as quickly as we can.
Approved refunds for eSIM purchases are returned to your original PayPal payment method; processing times depend on PayPal and can take several business days to appear.